My Name is Michele Ferrucci

And this is my online CV. 
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About me.

I have always been focused on customer care and how to deliver an outstanding service. Whether I’m on a plane or not, my priority is always to give the best part of me and never stop learning.

Customer Oriented
With my refined skill set, I bring customer-centric mindfulness that enables companies and clients to innovate and thrive.​
Fast Learner
My intellectual curiosity also drives me to be a lifelong learner. I recently earned my 2nd level University Master Degree from UNED, with a graduate certificate in Digital Marketing.​
Web Develop
I have taken everything I’ve learned by myself and started to put it in practice by developing several websites. I continue to solve problems whilst wholeheartedly enjoying every moment of it.​


  • 2nd Level Master Degree in Digital Marketing, Universidad Nacional de Educación a Distancia (UNED)
    Planning, management and measurement of new advertising and digital communication. Understanding the technology ecosystem in digital management acquiring broad skills that combine technology, analysis, strategy and design thinking with several SEO and SEM tools.
    2020 - present
  • Master Degree in Advertisement,

    University for Foreigners (Perugia, Italy)

    I was trained to become an expert in strategic communication management and understand the internal and external image of institutions and companies.

    Also, I had the necessary training to design and develop professional communication projects on an international level thanks to my fluent abilities in several languages. As student, my training objectives were:

    - develop expertise in the field of linguistics, semiotics and sociology to enable graduates to manage professional communication techniques with an emphasis on the writing and editing of advertising texts acquire expertise in the creation and production of audio-visual, digital, advertising and corporate communication campaigns;

    - acquire specific expertise in the planning and development of communication campaigns develop and improve the student’s theoretical knowledge and technical skills in the use of the various communication vehicles.
    2009 - 2012
  • Asian Studies Programme,

    Kansai Gaidai University (Osaka, Japan)

    The program at Kansai Gaidai, a private university focusing on foreign language studies, provides international students a means of exploring Japan and Asian studies through classroom instruction and interaction with Japanese people.

    Japanese language courses ranged from the introductory through the advanced levels.

    All courses, except for Japanese language courses, were taught in English.

    2008 - 2009
  • Bachelor Degree in International Communication,

    University for Foreigners (Perugia, Italy)

    I was qualified to work in the field of communication strategy and technology in the public, non-profit and private sectors thanks to academic courses in History, Law and Politics.

    My training objectives were:

    - acquisition of theoretical knowledge and professional expertise in communication methodology including Language Skills, Economics, Law and Social Sciences;

    - strengthening of psychological and sociological impact of communications and its dynamics;

    - improvement of mass communication knowledge and digital communication systems;

    - acquisition of hands-on communication planning and development of strategic experience.

    2004 - 2008

Work Experience.

  • Flight Attendant and Sales Champions


    Ensuring strict safety and emergency procedures are adhered to at all times, responsible for liaising with ground staff, flight crew and base management, responsible for the successful delivery of service throughout the flight, achieving On Time Performance and relevant KPIs, offering and delivering exceptional levels of customer service onboard, always mindful of our Customer Charter, generating revenue and reducing wastage. Working under pressure in a confined​​​​ and busy environment. Administration of reports. Handling ​​​​cash and credit card transactions. dealing with all passenger issues, delivery and recording of onboard training, mentoring new crew and handling disruptive passengers and subsequent authorities if required.
    2017 - present
  • Content Developer Manager

    Slow Food

    Optimization of Slow Food’s marketing automation and lead nurturing processes through email, content, and social channels (Facebook, Twitter LinkedIn and Google+);

    Promotion of food campaigns and tracking of their success ;

    Exploration of new ways to engage subscribers and identification of new social networks to reach our potential new customers.

    2014 - 2016
  • Senior Sales Advisor


    Promotion of products by identifying customers’ needs;

    Advise the customers on the entire line of H&M products;

    Delivery of outstanding customer care service and build long-term relationship with customers;

    Company projects' management (H&M for Africa, Maison Margera for H&M etc) through an effective product knowledge.

    2012 - 2013
  • Foreign Students Assistant

    University for Foreigners of Perugia

    Management of daily-routine office’s work (Mails, foreigners’ permit of stay, introduction to the Italian language course);

    Management of office staff with the support of Local HR (Recruitment, Coaching, Training);

    Development of motivation, sense of belonging and office’s involvement;

    Training of internship’s scholars, keeping them up to date about international students’ needs, and ensuring that Italian language courses are clear and comprehensible, through a close cooperation with International Relations Office.

    2010 - 2011


Language Knowledge.

Native 100%
Native 100%
C1 90%
B2 80%


Mac OS
Microsoft Office

Made with love and Elementor 🙂